About Find a Puffer
Find a Puffer is an independent community-built service operated by Danielle Teychenne. It helps people locate pharmacies and view recent reports about asthma reliever stock.
This page explains what information may be collected, why it is collected, how it is used and stored, and how to make an enquiry, correction request or complaint.
Information you can use without identifying yourself
You do not need to create an account, provide your name or identify yourself to search for pharmacies or view stock information.
Stock report information
When a stock report is submitted, Find a Puffer may store:
- the pharmacy being reported
- the puffer or reliever product
- stock status
- current stock quantity, if provided
- price, if provided
- an optional note
- the date and time of the report
- the pharmacy's latitude and longitude
Stock reports are intended to be displayed publicly. Please do not include patient information, health information about an identifiable person, names, phone numbers, email addresses or other personal information in stock-report notes.
Location information
If you choose Use my location, your browser may provide your current latitude and longitude so Find a Puffer can search for pharmacies near you.
Your device location is used to perform that search and is not intentionally stored as part of a stock report.
Pharmacy listing data
Pharmacy names, addresses, phone numbers, map locations and opening hours are sourced from OpenStreetMap and related OpenStreetMap services. Find a Puffer does not maintain a separate authoritative copy of those details.
If a pharmacy's hours, address, phone number or map location are wrong, please use the support page. It will direct you to update the pharmacy in OpenStreetMap so the correction can flow through to Find a Puffer and other services using the same data.
Support tickets and contact information
If you submit a support ticket, Find a Puffer may collect:
- your name, if you choose to provide it
- your email address
- the support category and subject
- the contents of your message
- your ticket reference, status and timestamps
This information is used to respond to your request, investigate problems, manage privacy requests and complaints, improve the service and keep a record of how an issue was resolved.
Technical and security information
The hosting environment may process technical information such as IP address, browser or device information, request timestamps and server logs. Find a Puffer may also use short-term rate-limiting information to reduce spam and automated abuse.
Technical information is used for security, reliability, troubleshooting and abuse prevention. Find a Puffer does not use this information for behavioural advertising.
Why information is collected and used
Information is collected and used where reasonably necessary to:
- find and display nearby pharmacies
- display and update puffer stock information
- respond to support requests, complaints and privacy enquiries
- detect spam, abuse and technical failures
- maintain, secure and improve the website
Third-party services
Find a Puffer uses third-party services to operate parts of the website, including:
- OpenStreetMap and related services for pharmacy, map and geocoding data
- Leaflet to display interactive maps
- Goatcoutner to track visits, which pages people looked at, where visitors came from, basic country/browser/device info and campaign/referrer data.
- PayPal if you choose to make a donation
These services may process technical information under their own privacy policies. Some service providers may process information outside Australia depending on their infrastructure and service arrangements.
Payment information
Donations are processed by PayPal. Find a Puffer does not intentionally collect or store your card details, bank-account details or PayPal login credentials.
Storage, security and retention
Stock reports and support tickets are stored in the Find a Puffer website database. Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, misuse, interference, loss or disclosure.
Support tickets are intended to be retained for up to 24 months after they are resolved, unless a longer period is reasonably required for security, legal, dispute-resolution or record-keeping reasons.
Stock reports may be retained as historical service records so the integrity and history of updates can be understood. Server and security logs may be retained separately by hosting providers according to their operational and security settings.
Access, correction and deletion requests
You can ask whether Find a Puffer holds personal information about you, request access to it, ask for inaccurate information to be corrected, or request deletion where appropriate.
Use the support form and choose Privacy / data request.
Privacy complaints
If you have a privacy concern or complaint, submit a support ticket and choose Privacy / data request. You will receive a ticket reference so the issue can be tracked.
Find a Puffer aims to respond to privacy complaints within 30 days. If more time is reasonably required, you will be told where practicable.
Automated decisions
Find a Puffer does not currently use personal information to make automated decisions that would reasonably be expected to significantly affect a person's rights or interests.
Changes to this policy
This policy may be updated when the service, technology, information-handling practices or legal requirements change. The latest version will be published on this page.
Contact
For technical issues, pharmacy participation, privacy requests, corrections or complaints, use the Find a Puffer support form.
Find a Puffer is operated by Danielle Teychenne .
This privacy notice is intended to provide transparent information about how the service operates. It is not a representation that Find a Puffer is legally subject to every provision of the Australian Privacy Act 1988 in every circumstance.